Refund / Cancellation Policy
We always want to make you happy with your purchase. If you are not, we have a simple refund and cancellation policy with no question asked. Please read our refund & cancellation policy below to understand how we process your requests.
Call Us: 1-732-910-7673
Order Cancellation
- Before Production: You may also cancel your packaging order before production. We will immediately cancel the order after receiving your contact and refund you without questions asked.
- After Production: If production has already started, we can no longer cancel the order or offer a full refund. However, we can discuss if any partial refund possibilities exist.
Refunds
- Damaged or Defective Products: In case your product manages to arrive damaged or defective, you should contact us within 7 days. We will ask for pictures or details. As the problem dictates, we shall either replace or refund your item.
- Wrong Order: Please let us know immediately if you receive the wrong packaging. We will replace the wrong items or give you a full refund.
- Custom Orders: We cannot accept any returns for custom orders except when it is damaged or defective. A custom product is one specially designed for you and cannot be used elsewhere.
How to Request a Refund or Cancellation?
- You can contact our customer service team via Email on sales@packagingmojo.com or call us at (732) 910 7673.
- Provide your order number and details of your concern for the request if you want.
- We will review your request and respond at our earliest.
Refund Processing Time
- We ensure that the refund process will be completed within 5-7 business days after approval.
- Your refund will also be returned to your original method of payment. That will take a few days to clear with your bank or credit card provider.
Shipping Costs
- For Damaged or Wrong Orders: We will cover the cost of shipping if the mistake is found on our side.
- For Other Returns: In case you have to return undamaged items for any reason, you are required to send them back at your own expense.
Do you have any other questions about our refund or cancellation policy? Please feel free to contact us, as we are always ready to help you!
